In an effort to provide support and service to our customers as well as provide protection to ourselves against abuse and fraud we have instituted the following Return / Exchange/ Refund Policy. Customers should read this carefully before a purchase is made to avoid any confusion after the sale. The following policy is our "Terms of Sale". By placing an order the customer acknowledges acceptance of these terms.
Superior Personal Defense is committed to 100% customer satisfaction Policy, to make the process of ordering as easy as possible. Always feel free to email us or use our contact us form with any questions you may have that are not answered below.
Returns
For prompt handling of any return, please email us at customerservice@SuperiorPersonalDefense.com to be issued a return authorization number and the return shipping address.
When emailing, please provide your full name and your order number.
Superior Personal Defense will accept returned merchandise for a refund, when the merchandise meets the following conditions:
- All products must be in new, unopened condition
- example of new, unopened condition: a target holder that has not been assembled
- example of product that will be refused: any item in shrink wrap or hard 'clamshell' plastic that has been opened
- Returned in the original packaging
- Returned within 10 days from the shipping date
- A copy of the invoice is enclosed with the merchandise
- Enclose the return authorization number that was issued for your return
- Enclose a brief letter of explanation for the return
All returns must be prepaid; no CODs are accepted.
Merchandise returned for a refund will be charged a 15% restocking fee, with a $3.00 minimum charge.
Clearance Items: As stated on each Clearance page, all sales on Clearance items are final. Clearance items are sold as is. Clearance items cannot be returned for exchange or refund. No Exceptions.
Exchanges
For prompt handling of any return, email us at mailto:customerservice@SuperiorPersonalDefense.com to be issued a return authorization number and the return shipping address.
When emailing, please provide your full name and your order number.
Superior Personal Defense will accept returned merchandise for an exchange, when the merchandise meets the following conditions:
- All products must be in new, unopened condition
- example of new, unopened condition: any item in shrink wrap or hard 'clamshell' plastic that is unopened in original shipped condition.
- example of product that will be refused: any item in shrink wrap or hard 'clamshell' plastic that has been opened
- Returned in the original packaging
- Returned within 10 days from the shipping date
- A copy of the invoice is enclosed with the merchandise
- Enclose the return authorization number that was issued for your return
- Enclose a brief letter of explanation for the return
Requesting a Return or Exchange. Customers should use the form included with their order to begin the return or exchange process. The form explains the process in detail. Please complete all sections of the form and include that with your return or exchange. This will greatly reduce problems with exchanges or returns. If you have lost the form or did not receive a form (Should be included with every order) you may email us at customerservice@SuperiorPersonalDefense.com to request a form be faxed or emailed to you. An email form will come in Adobe pdf format and you must have Adobe PDF reader to open, read and print the form. Adobe PDF reader is a free program available for download from www.adobe.com
All returns must be prepaid; no CODs are accepted.
Merchandise returned for an exchange will be charged a $10.00 exchange fee and plus shipping charges for the new merchandise.
If the new merchandise you wish to receive is temporary unavailable, you may choose to wait to receive the merchandise when we have restocked or you may request a refund.
Refunds
All refunds for merchandise returns or exchanges will be issued promptly upon notification of receipt of the merchandise at our warehouse.
Shipping and handling charges will not be refunded unless an error occurred on our part in the shipment of your order.
All refunds will be issued to the same payment method used for the original order.
Note: Nothing within these terms and conditions effect the proper filling of our customer's orders. Customers should be assured that any errors on the part of Superior Personal Defense will be handled immediately and without further cost to the customer.
Damaged Goods
Damaged Goods or orders filled incorrectly: If your order has an error or is damaged please contact us immediately by email at customerservice@SuperiorPersonalDefense.com so that we may act to fix the problem. Any problems with your order must be reported within 14 days of the date you placed your order. After 30 days no action will be taken by Superior Personal Defense. Please inspect your items as soon as they arrive.
Customers must pay all shipping costs associated with a Return or Exchange. Shipping charges are not refundable under any circumstances. Superior Personal Defense is not an agent of the USPS or UPS and therefore cannot recover shipping fees and in turn cannot issue refunds for shipping costs. No Exceptions.
Warranty Issues
All warranty issues are dealt with by the manufacturer of the product. If a problem occurs with your purchased item within the period covered by the manufacturer's warranty, please contact the manufacturer for a direct resolution of your warranty claim.
